Student Satisfaction: Gather and Use Data to Impact the Student Experience

Wednesday, May 21, 2025

1:30 PM – 2:30 PM East Coast USA Time

Location: Sebastian I1+2

Institution Type: Any

Target Audience: Any

Moderator(s)

Julie L. Bryant (she/her/hers)

Vice President of Student Success
Ruffalo Noel Levitz (RNL)
Cedar Rapids, Iowa, United States

Presenter(s)

Heather Rondeau, Ed.D. (she/her/hers)

Director of Research and Institutional Effectiveness
Alexandria Technical & Community College
Alexandria, Minnesota, United States
KH

Kaylyn Hansen

Director, Assessment and Institutional Effectiveness/Academic Support
Northwestern Oklahoma State University
Alva, Oklahoma, United States
RS

Roxianne Snodgrass, Ph.D.

Director of Institutional Research
Columbia International University
Columbia, South Carolina, United States

Session Abstract: Student satisfaction surveys are a key component in assessing and ensuring the quality of the student experience. They allow institutions to understand student priorities and to target resources accordingly. To be most effective, institutions need strong response rates, a plan to review and respond to the feedback plus good collaboration with leadership. Representatives from four-year and two-year institutions will share how they are effectively gathering and using their student satisfaction data, providing examples of what is working. This session will share the perspectives of the panelists and the moderator to identify how campuses can successfully use student satisfaction survey results.

Keywords: student satisfaction, quality improvement, utilization of data