Benchmarking for Success: Identifying the Metrics That Matter Most

Thursday, May 22, 2025

8:00 AM – 8:45 AM East Coast USA Time

Location: Panzacola F1

Institution Type: 2-year institutions

Target Audience: Intro/Beginner

Presenter(s)

BK

Brittany Kairis, M.S. Ed

Associate Vice Chacnellor
City Colleges of Chicago, Illinois, United States
JE

Jacquelyn I. Eidson, MBA, Ph.D. in Organizational Psychology (she/her/hers)

Director
National Higher Education Benchmarking Institute
Overland Park, Missouri, United States
MT

Michelle Taylor, MBA

Senior Research & Data Analyst
National Higher Education Benchmarking Institute, United States

Session Abstract: City Colleges of Chicago is using benchmarking data and institutional early indicators to inform ongoing continuous improvement efforts across the institution, from facilities to finance, gateway momentum to transfer. This presentation will highlight the process for identifying and socializing key metrics, sources for benchmarking including an overview of the National Community College Benchmarking Project, early successes in continuous improvement, and lessons learned.

Keywords: benchmarking, decision support, dashboards, continuous improvement

Contributing Authors: Samuel Zuckert – City Colleges of Chicago