Are We the Champions? Determining How to Measure Effectiveness in IR

Session Abstract: IR Offices are generally involved in measuring their institution’s performance, yet it can sometimes be challenging to apply the same performance measurement techniques to assess their own performance. This presentation reviews literature on best strategies for performance measurement and assesses its application to the IR field. Researchers developed an initial set of recommendations and then conducted focus groups within a public four-year institution’s IR office. This qualitative feedback was then analyzed and used to edit the initial recommendations to a finalized set to implement. This presentation aims to provide IR offices with a literature-based framework to define what is expected of their offices, measure whether their offices are achieving their goals, and use that information to inform their practice.

Keywords: strategic planning, performance measurement, performance management

Contributing Authors: Tanya Thatayatikom – Florida State University; Cheyenne Croft – Florida State University; Ciera Merritt – Florida State University